职位空缺

Service Unit Manager/Team Leader with German

Lesser Poland Voivodeship, , Kraków

描述:

Is innovation your cup of tea? Love the idea of working on international projects in a rewarding and dynamic environment? What are you waiting for? Embrace the future with us!

We are a global leader in language, content and digital solutions. For more than 30 years, we have been helping renowned organizations grow their brands internationally through innovative websites, efficient intranets, collaborative platforms and expertly translated content. We are proud to say we are well known across industries and geographies and have the privilege of working with some of the world’s largest companies.


! This is a temporary position for a maternity cover but with potential to be permanent in the future


If you want to

  • Lead the local Service Management team (max 20 people) and be responsible for their daily activities, performance management, development, and coaching
  • Manage capacities by identifying all required resources (number and competencies) for the different customers and projects (both existing and new ones)
  • Supervise all customer-related activities – engagement, service execution, feedback management, process improvement, documentation, etc. (in collaboration with other departments)
  • Provide local support to the Service Management team
  • Work in a friendly atmosphere and international work environment

Requirements:

  • Proven a few years’ experience (1-3 years) in Supervisory/Team Leading role
  • Solid knowledge of German and English languages (C1 level)
  • Ability to manage team effectively, mentor and encourage skills development of team members
  • Outstanding communication skills (email, phone, presentations)
  • Great time management and multitasking skills
  • Experience in project management/customer service/translations would be an asset

Benefits:

  • Stable employment based on a full-time contract (contract for replacement)
  • Bonuses (annual bonus and employee referral program)
  • Private medical care
  • Lunch Pass card
  • Cinema tickets
  • Language courses
  • Sport card