Modern Case Management with Alfresco
19 October 2017
🏠 Heverlee - Leuven, Belgium | ⌚ 11:30 – 14:00
Find out how digitizing your casework will enable your organization to increase efficiency, lower costs, improve employee experience and provide better services to customers.
Digital technology is changing the competitive landscape faster than ever. Customers expect digital touchpoints and real-time insight into the requests they made. But are your processes and supporting platforms keeping pace with rising customer demands?
Modern Case Management is the agile way to deal with today’s unpredictable business processes. Replacing standardized workflows by an adaptive approach for each instance, Case Management supports more collaborative, dynamic and information-intensive processes.
Join our experts on Thursday, 19 October and find out how digitizing your casework will enable your organization to increase efficiency, lower costs, improve employee experience and provide better services to customers.
11:30 - Welcome reception and networking lunch
12:00 - Introduction
Lode Vandermeulen, VP Sales Professional Services, AMPLEXOR
12:10 - The elements of modern case management
Tom Laureys, Solution Manager ECM, AMPLEXOR
Almost every employee in any sector is in some way or another involved in case management: think about HR case files, medical cases, insurance claims, and so on. Discover how modern technology can make case management more efficient, more automated and more user-friendly.
12:30 - The Alfresco Business Platform: a strong foundation for case management applications
Bert Moons, Senior System Engineer, Alfresco
The Alfresco Business Platform uniquely blends content management with business process management (BPM) and governance. Learn about Alfresco’s unique offering and how it can serve as a strong foundation for your business’s case management applications.
13:05 - The AMPLEXOR Case Management Framework: demo and customer case
Hans De Bal, ECM Consultant, AMPLEXOR
AMPLEXOR offers a configurable case management framework on top of the Alfresco Business Platform. Find out how to set-up complete case management appplications in just a few hours and explore customers' stories of successfull implementations.
13:40 - Q&A and wrap-up
14:00 - End
Key Learning Points
Let our experts and guest speakers guide you through the benefits a powerful case management platform. Empower teams to be more productive and responsive, while also advancing compliance and collaboration:
- Customize user experience with case-related tools such as proactive reminders, favorite cases and documents and personal reporting
- Guarantee compliance and records management obligations while giving users a clear insight into the case evolution throughout time with automatically logged actions at case level
- Improve staff productivity with real-time access to case status, access to relevant documents and a collaborative approach to case resolution
- Empower users to configure case documents, workflows and reports autonomously
- Speed-up search experience with a fast user-friendly facet filtering, advanced search for cases and documents, and features for saving queries and results or exporting them to Excel
- Close cases faster by using intelligent automation and avoid manual intervention
Meet the Speakers
Lode Vandermeulen is VP Sales Professional Services at AMPLEXOR. Lode has held senior positions in software development, business consulting and sales management, with extensive experience in business development within both the public and private sector. He is committed to provide customers with customized solutions to their content and digital challenges, by blending the latest technology and know-how.
Bert Moons is Senior System Engineer at Alfresco. Bert has over 12 years of experience as ECM technical consultant in several large ECM implementations. Currently, he’s responsible for helping Alfresco customers and partners in the BeNeLux and the Nordics markets to find the right technical solution according to their needs, constraints and resources.
Tom Laureys is Solution Manager ECM at AMPLEXOR. For the past 10 years, Tom has been helping clients across industries find the right technology to effectively digitize their business processes and improve collaboration and productivity. His combination of strategic thinking and expertise in a range of platforms - from Alfresco and Documentum to SharePoint and Office 365 – grant him the capacity to capture new trends on the market and turn them into solutions for our customers.
Hans De Bal is a Senior ECM Consultant at AMPLEXOR, specialized in Alfresco. Leading a team of developers, Hans focuses on providing clients with robust solutions against their business requirements. He has been responsible for successfully leading Alfresco projects for public and finance sectors. As an open source enthusiast, he’s also frequent speaker at BeeCon Alfresco Developer Conferences throughout Europe.
Gaston Geenslaan 10, Building B3
3001 Heverlee - Leuven
Phone number: +32 16 44 25 10