In the age of customer-centricity, having an effective post-acquisition plan to onboard customers is key to maximize your products and services’ value. While the success of a brand is no longer just defined by its sales volume but, more and more, by the relationships built with consumers, the last stages of the buying journey are making their way into marketing and sales’ limelight.
AMPLEXOR After-sales Experience Solutions gives you all the resources you need to provide a high-quality customer service through your digital channels, engaging users and improving business results in the long run. For your customers, this will mean 24/7, fast and cost-efficient support and significantly higher satisfaction rates.
THE DIGITAL CUSTOMER CARE EXPERIENCE
We understand not all companies are “digital natives” with simple and flexible processes designed in the context of the digital world. With a complete view on established enterprise systems and workflows, we develop e-care platforms that fully integrate with existing structures to create a full and streamlined customer experience.
Our fully integrated approach maximizes service quality and consistency, ensuring full control of all your customer touchpoints: from real-time social media complaints management to online self-service support, through on-site installers and assistants.
Improve your users’ experience and capture your audience attention through diverse formats and channels. From augmented reality to video demos, through online service guides, customer portals or mobile apps, we convert any type of content to the desirable channel.
We help you to harness the power of satisfied customers, using user-generated content and communities, tracking positive and negative comments, requests and opinions. Through forms, surveys, and other digital tools, we keep a 24/7 open channel to your business.
Supported by state-of-the-art technology and experienced translation teams, we deliver fast, high-quality and personalized content in more than 50 languages, making sure your customer service is as global as your brand.
Looking for new ways to interact with your customers and end-users?
We lift your customer service to the digital era!
ENSURE CUSTOMER LOYALTY
Keeping your brand in top of mind with fast response and personalized support
ADD VALUE TO YOUR BRAND
Helping users to get the most out of your services or products.
INCREASE SALES AND REVENUE
Taking your satisfied customers to up and cross-selling.
Your hands-on partner for service excellence in the digital world.
Augmented Reality Solutions
A new world of experiences for customers and end users.
Product Information Solutions
An end-to-end solution to turn your technical communication into marketing content.
Nurture your customers with the right onboarding experience
A centralized portal to maximize user engagement and improve Daikin's brand image
Download this free case study to learn how Daikin's new platform based on Adobe Experience Manager (AEM) revitalized the brand's image and communication.Read more
Download “Improving Customer Experience with Product Documentation” - White Paper by AMPLEXOR
Download for free and learn how to improve and integrate your various content sources to deliver a consistent multichannel experience to all potential usersRead more