Technical communication is everything related to the creation and distribution of your company’s product support information. High-quality technical content is essential for the safe and effective use of your products and services by partners, suppliers, installers and customers.
AMPLEXOR’s Technical Communication Suite aligns the quality of your technical communication with the excellence of your products to meet your end users' expectations. Our state-of-the-art tools accelerate the creation and reuse of product information, making sure your content is always accurate and up-to-date across varying formats and languages.
AMPLEXOR delivers a tailor-made approach to address all your technical communication challenges. After thorough analysis of your current processes, technology landscape and requirements, our experts create a detailed project roadmap to guide your technical communication transformation.
Our 30+ years of experience managing complex product information workflows makes AMPLEXOR the right partner to design and implement a future-proof technical communication strategy.
AMPLEXOR TechCom Expert is an easy-to-use digital workspace where content creators can perform collaborative reviews and editing. Through a user-friendly platform, content can be created in a structured way and team members have the flexibility to update and customize content for every product launch and release.
TechCom Digital Experience Connect
AMPLEXOR TechCom Suite allows you to publish your technical documentation through multiple touchpoints, offering an excellent experience for all end users. The TechCom Digital Experience Connect module completely and seamlessly integrates your technical communication platform with your existing CMS. Your product manuals, FAQs, or support videos can be automatically published on your digital channels, and any product update or relaunch will be effortlessly reflected in all communication
TechCom Localization Connect
Global businesses need technical communications to be available in any language without compromising product launch or release deadlines. AMPLEXOR TechCom Localization Connect allows you to request and receive all translations automatically through the platform with a single click. Translate high volumes of content in any number of languages simultaneously, while maintaining high quality, consistency and in-country review completion.
TechCom Content Services
Our worldwide multidisciplinary content teams combine diverse profiles, such as documentalists, authors, linguistics, project managers and engineers, with a wide range of industry expertise. Together they are able to deliver a complete set of end-to-end services for your technical communication:
- Technical Writing
- Technical Validation
- Process Management
- Technical Review
- Document Management
- Repository Management
- Technical Publishing
- Documentation Archive
- Terminology Management
Request your free Technical Communication Suite demo
Optimization of technical communication and delivery of substantial, high quality, multilingual content positively impacts your business in the following ways:
- Deliver interactive, customer centric communications
- Diversify content formats and channels
- Boost brand awareness
- Improve SEO
- Cross-sell products and services
- Gather customer insights and trends
- Showcase product quality
- Produce product manuals according to release or launch timelines
- Ensure compliance with industry and regulatory requirements
- Collect user feedback for product development
AFTER SALES SUPPORT
- Ensure information is up-to-date
- Provide self-service tutorials
- Train and support on-site installers
- Prevent product misuse
- Collect user feedback
- Ensure information is always accessible and updated
- Improve the quality of all documentation
- Involve content contributors and reviewers
- Protect content integrity regardless of volume or complexity
The AMPLEXOR TechCom Suite is an end-to-end set of tools that can be tailored to your business needs and support the product information workflow from design to after-sales support.
Product information is created by experts at every stage of product development.
The AMPLEXOR TechCom Suite allows information from multiple sources to be stored together in a shared repository where it can be easily assembled, translated, accessed, reused and published.
To ensure your technical documentation reaches your worldwide market, AMPLEXOR meets all your translation and localization needs, in any language and domain:
- High-quality technical translations from certified experts
- Faster turnaround times to meet tight deadlines
- Localization connectors that translate and integrate content automatically
- Terminology support for accurate and consistent technical vocabulary
MULTIPLE CONTENT FORMATS
To ensure an optimized user experience, AMPLEXOR TechCom Suite makes your documents available digitally via various devices. You can also convert documents into any printed or digital format (PDF, HTML, text, etc.) specific to user profiles. Examples include:
- Product instructions, manuals, or brochures
- How-To videos
- Augmented reality demos or apps
- Mobile Apps
- Operation handbooks or service guides
- 3D graphic perspectives
Through an easy-to-use virtual workspace, TechCom Suite helps content creators perform collaborative reviews and editing. The virtual workspace ensures content review is transparent, automated and efficient. Furthermore, feedback among creators is documented, resulting in a visible track record of the content revision workflow.
Content and document processes require a powerful and flexible architecture.
Our 30+ years of experience in XML standards and CMS integration shaped the development of the AMPLEXOR TechCom Suite, which is both robust and flexible. This solution easily integrates with LDAP, ERP, PIM, DAM, CRM or any other system. Additionally, because the solution is built on best-of-breed technologies, it will evolve with your business transformation and product lifecycle.
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Download “Improving Customer Experience with Product Documentation” - White Paper by AMPLEXOR
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