Digital technology is changing the competitive landscape faster than ever. Standardized business processes no longer meet rising customer expectations regarding digital touchpoints and real-time responsiveness.
AMPLEXOR's Modern Case Management is the agile way to adapt to today's collaborative, dynamic and information-intensive workflows. Combining advanced tools for content integration, business process management, productivity and collaboration, we help your organization to replace traditional workflows by an adaptive approach for each instance.
Our a digital end-to-end approach empowers teams to be more responsive, providing better services to customers while also increasing overall efficiency, assuring compliance and lowering costs.
LEGAL CASE MANAGEMENT
Keep your team in sync to handle all case deadlines efficiently, organize client records, schedules and appointments, and keep track of billable time.
Manage the complete audit lifecycle - from simplified audit planning, checklists and field data collection, to reporting status and results in real-time.
Give your customers a differentiated in-store experience with efficient back-office operations, from inventory management to employee scheduling.
HR CASE MANAGEMENT
Gain an in-depth understanding of the employee experience to attract, retain and develop great talent, increase employee engagement and manage performance.
Ensure ongoing, up-to-date permit compliance by managing and reporting on all permits and their data, from required activities to renewal dates.
CASE MANAGEMENT PLATFORMS
AMPLEXOR partners with the world’s leading ECM & BPM platforms, to build a powerful customized foundation for your organization’s case management applications.
BENEFITS OF DYNAMIC CASE MANAGEMENT
Access customer insight in real time
Improve collaboration and the quality of business decisions to provide exceptional customer service.
Personalize employee experience
Customized screens, favorite cases and documents, personal reminders and other case-related features.
Accelerate document production
Single-click document generation and automated workflows that eliminate repetitive and non-value-adding tasks.
Drive productivity gains
Faster follow-up, faster handling times and cross- or up-selling where relevant without increasing headcount.
Improve visibility and control
Real-time reports and audit trails of activities to track operational status, optimize resources and increase compliance.
Increase customer satisfaction
Adapt processes to individual circumstances while meeting service quality level agreements and consistency.
Gain transparent, real-time insight into all your customer-facing workflows
Dynamic case management transforms public services
A dynamic case management solution based on Documentum helped this governmental organization evolve to an agile way of working. Cases are now 100% digitally handled for faster resolution and high-quality, personalized public services.Read more
Case management with Alfresco for the Public Centre of Welfare of Ghent
Download this case study to learn how AMPLEXOR implemented a digital case management solution based on Alfresco for the Public Centre of Welfare of Ghent.Read more
Creating a digital mailroom with Alfresco for the city of Ghent
Download this case study to find out how AMPLEXOR built an Alfresco solution to increase the efficiency and quality of Ghent’s mail handling.Read more
Moving from paper to digital insurance underwriting with Alfresco at Credendo Group
Download this case study to discover how AMPLEXOR helped Delcredere | Ducroire move from paper to digital insurance underwriting with Alfresco.Read more