AMPLEXOR Case Management solutions and services


Digital technology is changing the competitive landscape faster than ever. Standardized business processes no longer meet rising customer expectations regarding digital touchpoints and real-time responsiveness.

AMPLEXOR's Modern Case Management is the agile way to adapt to today's collaborative, dynamic and information-intensive workflows. Combining advanced tools for content integration, business process management, productivity and collaboration, we help your organization to replace traditional workflows by an adaptive approach for each instance.

Our a digital end-to-end approach empowers teams to be more responsive, providing better services to customers while also increasing overall efficiency, assuring compliance and lowering costs.

KEY APPLICATIONS

Underwriting and account management

UNDERWRITING AND ACCOUNT MANAGEMENT
Increase the speed of loan or insurance processing and approval to boost revenue and customer satisfaction. Learn more

Legal case management

LEGAL CASE MANAGEMENT
Keep your team in sync to handle all case deadlines efficiently, organize client records, schedules and appointments, and keep track of billable time.

Social case management

SOCIAL CASE MANAGEMENT
Free staff from routine administration to tackle citizen-facing tasks, reduce paperwork time, lower the case appeal rate and reduce case fraud. Learn more

 

Financial auditing

FINANCIAL AUDITING
Manage the complete audit lifecycle - from simplified audit planning, checklists and field data collection, to reporting status and results in real-time.

Point-of-sales management

POINT-OF-SALES MANAGEMENT
Give your customers a differentiated in-store experience with efficient back-office operations, from inventory management to employee scheduling.

HR case management

HR CASE MANAGEMENT
Gain an in-depth understanding of the employee experience to attract, retain and develop great talent, increase employee engagement and manage performance.

Permit management

PERMIT MANAGEMENT
Ensure ongoing, up-to-date permit compliance by managing and reporting on all permits and their data, from required activities to renewal dates.

DIGITAL MAILROOM

DIGITAL MAILROOM
Accelerate customer response by ensuring all incoming and outgoing correspondence is delivered instantly to the intended recipients - process or systems. Learn more

BENEFITS OF DYNAMIC CASE MANAGEMENT

Real-time customer insight results in better and faster case resolution
Access customer insight in real time

Improve collaboration and the quality of business decisions to provide exceptional customer service.

Personalized user experience for case workers
Personalize employee experience

Customized screens, favorite cases and documents, personal reminders and other case-related features.

Advanced case management accelerates your document production workflows
Accelerate document production

Single-click document generation and automated workflows that eliminate repetitive and non-value-adding tasks.

Case management platforms help you drive productivity gains across locations
Drive productivity gains

Faster follow-up, faster handling times and cross- or up-selling where relevant without increasing headcount.

Dynamic case management helps you improve visibility and control
Improve visibility and control

Real-time reports and audit trails of activities to track operational status, optimize resources and increase compliance.

Increase customer satisfaction through advanced case management
Increase customer satisfaction

Adapt processes to individual circumstances while meeting service quality level agreements and consistency.

Gain transparent, real-time insight into all your customer-facing workflows

SUCCESS STORIES

Case management with Alfresco for the Public Centre of Welfare of Ghent

Download this case study to learn how AMPLEXOR implemented a digital case management solution based on Alfresco for the Public Centre of Welfare of Ghent.

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Creating a digital mailroom with Alfresco for the city of Ghent

Download this case study to find out how AMPLEXOR built an Alfresco solution to increase the efficiency and quality of Ghent’s mail handling.

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Moving from paper to digital insurance underwriting with Alfresco at Credendo Group

Download this case study to discover how AMPLEXOR helped Delcredere | Ducroire move from paper to digital insurance underwriting with Alfresco.

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Discover how adaptive case management can help your organization move towards customer-centricity

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