Customer Service

CustomerService

AMPLEXOR Customer Service gives you the right tools to ensure customer engagement and satisfaction.

AFTER SALES SUPPORT

Multichannel and multilingual support to improve customer satisfaction.

CUSTOMER ENGAGEMENT

Delivering the best experience through all the contacts with your company.

REAL-TIME MONITORING

Keep track of customers’ behaviour and feedback to ensure a better service.

AMPLEXOR Customer Service gives you the right tools to ensure customer engagement and satisfaction offering the best multichannel service and support through a consistent premium-brand experience.

MULTICHANNEL SUPPORT
We help you standardize after sales processes and customer service experience across a variety of channels:  from handling real-time requests and complaints through social media to providing the best product support available through dynamic database-generated FAQs.

MULTILINGUAL AND LOCALIZED
With experienced linguist and translator teams and the right services to deliver fast multilingual support we help you make your support as global as your brand, delivering high-quality localized content in more than 50 languages. 

CUSTOMER FEEDBACK
Enabling customers to easily contact your brand or give feedback is must-have to any brand nowadays. User-generated content is the most powerful marketing tool and we want to make sure you make the most of it, without losing control of your information. 

REAL-TIME MONITORING
With the right tools to analyze customer behaviour and feedback to provide a real time clear view on customer satisfaction you’ll know exactly which areas need improvement or special attention. You can also stay updated on your brand popularity and make sure to be prepared for crisis management. 

SELF-SERVICE SUPPORT
Providing accurate information about your products and services should be a priority along all pre and after-sales processes.  With the right document publishing and dissemination tools you can deliver up-to-date product information and documentation to your customers, partners and resellers.

Are you ready to turn digital opportunities into business results?

Contact us today! Our team is ready to help